Ordering & payment
How do I place an order?
Choose a record, turntable, piece of furniture or accessory, add it to your cart and follow the checkout steps.
Which payment methods can I use?
Available payment methods are shown at checkout.
Can I use a Groovio gift card?
Yes. Enter the unique code from your gift card at checkout.
Furniture shipped directly by our suppliers is delivered to your home free of charge.
Shipping
When is shipping free?
For orders under €99, standard shipping or delivery to a bpost service point in Belgium costs €7.95; a Mondial Relay service point costs €6.95. In the Netherlands we ship only to a Mondial Relay service point, for €7.95. These options are free from €99. Choose your service point after payment on the confirmation page.
How is vinyl packaged?
Records are packed carefully to protect the disc and sleeve in transit.
How long does delivery take?
Estimated delivery times can vary by product. The available information is shown on the product page or during checkout.
Vinyl
Do you only sell new records?
No. Alongside new releases and classics, we also aim to offer carefully selected second-hand vinyl.
Can I sell my records to Groovio?
Yes. Tell us about your records or collection through our Sell your vinyl page.
How do you describe second-hand condition?
We describe the condition of the record and sleeve as clearly as possible on the product page.
Pre-orders & stock
What is a pre-order?
A record you can order before it becomes available. We show an expected release date when known.
What if an item is out of stock?
It can't be ordered for the time being. Some titles may return later.
Gift cards
Which amounts are available?
Groovio gift cards are available in €25, €50, €75 and €100.
How will I receive my gift card?
It is delivered digitally with a unique code for use in our store.
Can I return or cancel an order?
See our current returns and cancellation policy for the terms and process.
My question isn't listed. What now?
Contact us through our contact page. We're happy to help.